How to turn complaints into cash : 5 steps for transforming unhappy customers into raving fans / Ian Brooks, Michele Comeau.

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Bibliographic Details
Published:	Auckland, N.Z. : Nahanni Business, 2000.
Main Author:	Brooks, Ian, Dr
Other Authors:	Comeau, Michele
Subjects:	Consumer complaints. Customer relations. Customer services. Consumer satisfaction.
Format:	Book

Macmillan Brown Library, Request for use in MB Library

Holdings details from Macmillan Brown Library, Request for use in MB Library
Call Number Copy Loan Type Status Request
HF 5415.52 .B873 2000 AU08784698B Library use only Available now Request this copy