Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
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| Edition: | Rev. ed. / Robert L. Desatnick, Denis H. Detzel. |
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| Published: |
San Francisco :
Jossey-Bass Publishers,
c1993.
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| Main Author: | |
| Other Authors: | |
| Series: | The Jossey-Bass management series
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| Subjects: | |
| Format: | Book |
Central Library, Level 9
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