Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

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Bibliographic Details
Edition:Rev. ed. / Robert L. Desatnick, Denis H. Detzel.
Published: San Francisco : Jossey-Bass Publishers, c1993.
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Other Authors:
Series:The Jossey-Bass management series
Format: Book

Central Library, Level 9

Holdings details from Central Library, Level 9
Call Number Copy Loan Type Status Request
HF 5415.5 .D441 AU11014660B
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