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  1. 1
    by Jeston, John
    Published 2008
    “...Elsevier/Butterworth-Heinemann,...”
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    Business process management practical guidelines to successful implementations /
  2. 2
    by Gilb, Tom
    Published 2005
    “...Elsevier Butterworth Heinemann,...”
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    Competitive engineering : a handbook for systems engineering, requirements engineering, and software engineering using Planguage /

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