The handbook for working with difficult groups how they are difficult, why they are difficult and what you can do about it /

Published 2010

Understanding difficult people : strategies for coping with difference /

by Barrow, Iris
Published 1997

An educators guide to difficult parents /

by Wilde, Jerry, 1962-
Published 2000

The little book of dialogue for difficult subjects : a practical, hands-on guide /

by Schirch, Lisa
Published 2007