The handbook for working with difficult groups how they are difficult, why they are difficult and what you can do about it /

Wydane 2010

Understanding difficult people : strategies for coping with difference /

od Barrow, Iris
Wydane 1997

An educators guide to difficult parents /

od Wilde, Jerry, 1962-
Wydane 2000

The little book of dialogue for difficult subjects : a practical, hands-on guide /

od Schirch, Lisa
Wydane 2007