The handbook for working with difficult groups how they are difficult, why they are difficult and what you can do about it /

प्रकाशित 2010

Understanding difficult people : strategies for coping with difference /

द्वारा Barrow, Iris
प्रकाशित 1997

An educators guide to difficult parents /

द्वारा Wilde, Jerry, 1962-
प्रकाशित 2000

The little book of dialogue for difficult subjects : a practical, hands-on guide /

द्वारा Schirch, Lisa
प्रकाशित 2007