Sumário “...Forget siestas, 'green micro-breaks' could boost work productivity1 -- Introduction -- 20.1 Operations management essentials -- 20.2 Value chain management -- 20.3 Service and product quality -- 20.4 Work processes -- 20.5 Physical factors in the workplace -- Case study 1 -- Case study 2 -- Case study 3 -- Case study 4 -- Case study 5 -- Case study 6 -- Case study 7 -- Case study 8 -- Case study 9 -- Case study 10 -- Case study 11 -- Case study 12 -- EULA....”
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