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  1. 1
    由 Clemmer, Jim, 1956-
    出版 1992
    主题 “...Total quality management....”
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    Firing on all cylinders : the service/quality system for high-powered corporate performance /
  2. 2
    出版 1996
    主题 “...Total quality management in government Congresses....”
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    Responsive government : service quality initiatives.
  3. 3
    出版 1998
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    Customers winning together : New Zealand Organisation for Quality 20th Annual Conference : conference proceedings, Christchurch, 13th, 14th, 15th May 1998 /
  4. 4
    出版 1993
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    The Service quality handbook /
  5. 5
    出版 1997
    主题 “...Total quality management Congresses....”
    会议录 图书
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    National Maori Alcohol and Drug Managers Conference [11th, 12th & 13th June, 1997].

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