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  1. 1
    by Tjosvold, Dean
    Published 1993
    “...The Jossey-Bass management series...”
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    Teamwork for customers : building organizations that take pride in serving /
  2. 2
    by Desatnick, Robert L.
    Published 1993
    “...The Jossey-Bass management series...”
    Book
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    Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.

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