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  1. 1
    by Quinn, James Brian, 1928-
    Published 1992
    Book
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    Intelligent enterprise : a knowledge and service based paradigm for industry /
  2. 2
    by Adams, Elizabeth K.
    Published 1996
    Book
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    The lean communications provider : surviving the shakeout through service management exellence /
  3. 3
    by Allen, Paul R.
    Published 2006
    Book
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    Service orientation : winning strategies and best practices /

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