Call centres and human resource management : a cross-national perspective /

Published 2004

Class acts : service and inequality in luxury hotels /

by Sherman, Rachel, 1970-
Published 2007

Competing in a service economy : how to create a competitive advantage through service development and innovation /

by Gustafsson, Anders, 1964 May 3-
Published 2003

Customer experience management : enhancing experience and value through service management /

by Kandampully, Jay
Published 2014

Gower handbook of customer service /

Published 1997

Handbook of services marketing & management /

Published 2000

How to manage customer service /

by Katz, Bernard, 1927-
Published 1987

How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /

by Chakrapani, Chuck
Published 1998

The lean communications provider : surviving the shakeout through service management exellence /

by Adams, Elizabeth K.
Published 1996

Managing service quality.

Published 1996

National Maori Alcohol and Drug Managers Conference [11th, 12th & 13th June, 1997].

Published 1997

New service development and innovation in the new economy / Bo Edvardsson... [et al.]

Published 2000

Performance measurement in service industries : making it work /

by Fitzgerald, Lin
Published 1996

Service failures and recovery in tourism and hospitality : a practical manual /

Published 2017

Services marketing /

Published 2007

Services marketing : managing the service value chain /

by Bruhn, Manfred
Published 2006

Services marketing : people, technology, strategy /

by Lovelock, Christopher H.
Published 2011

Supply chain management : strategy, planning, and operation /

by Chopra, Sunil, 1960-
Published 2013

Supply chain management : strategy, planning, and operation /

by Chopra, Sunil, 1960-
Published 2019

Supply chain management : strategy, planning and operation /

by Chopra, Sunil, 1960-
Published 2019