20 results Refine Results
  1. 1
    by Katz, Bernard, 1927-
    Published 1987
    “...HF 5415.5 .K19...”
    Book
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    How to manage customer service /
  2. 2
    by Tjosvold, Dean
    Published 1993
    “...HF 5415.5 .T625...”
    Book
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    Teamwork for customers : building organizations that take pride in serving /
  3. 3
    Published 1996
    “...HD 62.15 .M266 v. 2...”
    Book
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    Managing service quality.
  4. 4
    “...HF 5415.5 .G982 2003...”
    Book
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    Competing in a service economy : how to create a competitive advantage through service development and innovation /
  5. 5
    by Adams, Elizabeth K.
    Published 1996
    “...HE 7631 .A211...”
    Book
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    The lean communications provider : surviving the shakeout through service management exellence /
  6. 6
    Published 2000
    “...HD 9980.5 .H236 2000...”
    Book
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    Handbook of services marketing & management /
  7. 7
    Published 2004
    “...HE 8789 .G7 .C156 2004...”
    Book
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    Call centres and human resource management : a cross-national perspective /
  8. 8
    by Fitzgerald, Lin
    Published 1996
    “...HD 9980.5 .F553...”
    Book
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    Performance measurement in service industries : making it work /
  9. 9
    Published 1997
    “...HF 5415.5 .G723...”
    Book
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    Saved in:
    Gower handbook of customer service /
  10. 10
    by Chakrapani, Chuck
    Published 1998
    “...HF 5415.5 .C435 1998...”
    Book
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    How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /
  11. 11
    by Foulds, L. R., 1948-
    Published 2005
    “...HD 28 .R4322 no. 05/05...”
    Book
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    Sustainable value-added services in third-party New Zealand warehousing /
  12. 12
    Published 2000
    “...HD 9980.5 .N532 2000...”
    Book
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    New service development and innovation in the new economy / Bo Edvardsson... [et al.]
  13. 13
    by Bruhn, Manfred
    Published 2006
    “...HD 9980.5 .B892 2006...”
    Book
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    Services marketing : managing the service value chain /
  14. 14
    Published 1997
    “...HD 62.15 .N277 1997...”
    Conference Proceeding Book
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    National Maori Alcohol and Drug Managers Conference [11th, 12th & 13th June, 1997].
  15. 15
    by Lovelock, Christopher H.
    Published 2011
    “...HF 5415.122 .L911 2011...”
    Book
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    Services marketing : people, technology, strategy /
  16. 16
    by Chopra, Sunil, 1960-
    Published 2013
    “...HF 5415.13 .C533 2013...”
    Book
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    Supply chain management : strategy, planning, and operation /
  17. 17
    by Kandampully, Jay
    Published 2014
    “...HF 5415.5 .K36 2014...”
    Book
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    Customer experience management : enhancing experience and value through service management /
  18. 18
    by McGovern, Gerry
    Published 2016
    “...HF 5415.1265 .M346 2016...”
    Book
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    Saved in:
    Transform : a rebel's guide for digital transformation/
  19. 19
    by Chopra, Sunil, 1960-
    Published 2019
    “...HF 5415.13 .C533 2019...”
    Book
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    Supply chain management : strategy, planning, and operation /
  20. 20
    Published 2007
    “...HF 5415.13 .S491 2007...”
    Book
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    Saved in:
    Services marketing /

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