6 results Refine Results
  1. 1
    by Kandampully, Jay
    Published 2014
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    Customer experience management : enhancing experience and value through service management /
  2. 2
    by Chakrapani, Chuck
    Published 1998
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    How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /
  3. 3
    by Gale, Bradley T.
    Published 1994
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    Managing customer value : creating quality and service that customers can see /
  4. 4
    by Day, George S.
    Published 1999
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    The market driven organization : understanding, attracting, and keeping valuable customers /
  5. 5
    Published 2015
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    Quality management systems : requirements = Systèmes de management de la qualité : exigences.
  6. 6
    Published 2017
    Connect to electronic resource
    Electronic eBook
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    Service failures and recovery in tourism and hospitality : a practical manual /

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