At your service /

by Musaphia, Joseph, 1935-
Published 1995

Believers : how to turn customers into believers : 55 powerful lessons /

by Brooks, Ian, Dr
Published 2011

Creating value for customers : designing and implementing a total corporate strategy /

by Band, William A.
Published 1991

Customer experience management : enhancing experience and value through service management /

by Kandampully, Jay
Published 2014

Customers winning together : New Zealand Organisation for Quality 20th Annual Conference : conference proceedings, Christchurch, 13th, 14th, 15th May 1998 /

Published 1998

Expectations and perceptions of service quality in banking, real estate, appliance repair and general medical practice /

by Chittenden, Bob
Published 1994

How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /

by Chakrapani, Chuck
Published 1998

How to turn complaints into cash : 5 steps for transforming unhappy customers into raving fans /

by Brooks, Ian, Dr
Published 2000

Looking beyond the runway airlines innovating with best practices while facing realities /

by Taneja, Nawal K.
Published 2010

Marketing for keeps : building your business by retaining your customers /

by Furlong, Carla B.
Published 1993

Measuring customer experience : how to develop and execute the most profitable customer experience strategies /

by Klaus, Philipp
Published 2015

Quality of service : guide to customer expectations.

Published 1994

Second to none : 6 strategies for creating superior customer value /

by Brooks, Ian, Dr
Published 1998

Second to none : 6 strategies for creating superior customer value /

by Brooks, Ian, Dr
Published 1997

Seducing the vigilante customer : winning strategies to guarantee the return of happy customers and healthy profits /

by Harvey, Graham
Published 2002

Service failures and recovery in tourism and hospitality : a practical manual /

Published 2017

Service quality : new directions in theory and practice /

Published 1994

A strategic marketing plan for Rayonier New Zealand, Wellington region /

by Macpherson, Stephen, 1967-
Published 1995