10 steps to becoming customer driven : how to build a company that will keep those customers you worked so hard and spent so much money to get /

by Brooks, Ian, Dr
Published 2001

The 1997 report on the student experience at AIT /

by Meiklejohn, Russell
Published 1997

Achieving excellence in stakeholder management /

Published 2003

AMA handbook for customer satisfaction /

by Dutka, Alan F.
Published 1994

At your service /

by Musaphia, Joseph, 1935-
Published 1995

Believers : how to turn customers into believers : 55 powerful lessons /

by Brooks, Ian, Dr
Published 2011

Consumer boycotts : effecting change through the marketplace and the media /

by Friedman, Monroe
Published 1999

A contingent examination of strategy-cost system alignment : customer retention and customer profitability analysis : a thesis presented in fulfilment of the requirements for the d...

by Shanahan, Yvonne P.
Published 2002

Creating value for customers : designing and implementing a total corporate strategy /

by Band, William A.
Published 1991

Customer experience management : enhancing experience and value through service management /

by Kandampully, Jay
Published 2014

Customer value creation behavior /

by Yi, Youjae

Customers winning together : New Zealand Organisation for Quality 20th Annual Conference : conference proceedings, Christchurch, 13th, 14th, 15th May 1998 /

Published 1998

Exits, voices and social investment : citizens' reaction to public services /

by Dowding, Keith M.
Published 2012

Expectations and perceptions of service quality in banking, real estate, appliance repair and general medical practice /

by Chittenden, Bob
Published 1994

Handbook of customer satisfaction and loyalty measurement /

by Hill, Nigel, 1952-
Published 2002

Hearing aid satisfaction among adults with hearing impairment in New Zealand : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Audiology at...

by Kengmana, Caitlin

How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /

by Chakrapani, Chuck
Published 1998

How to turn complaints into cash : 5 steps for transforming unhappy customers into raving fans /

by Brooks, Ian, Dr
Published 2000

Looking beyond the runway airlines innovating with best practices while facing realities /

by Taneja, Nawal K.
Published 2010

Managing customer value : creating quality and service that customers can see /

by Gale, Bradley T.
Published 1994