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  1. 1
    by Jeston, John
    Published 2008
    “...Elsevier/Butterworth-Heinemann,...”
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    Business process management practical guidelines to successful implementations /
  2. 2
    by Buttle, Francis
    Published 2009
    “...Elsevier/Butterworth-Heinemann,...”
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    Customer relationship management concepts and technologies /
  3. 3
    by Fifield, Paul
    Published 2007
    “...Elsevier/Butterworth-Heinemann,...”
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    Marketing strategy the difference between marketing and markets /

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