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  1. 1
    by Schonberger, Richard
    Published 2008
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    Best practices in lean six sigma process improvement a deeper look /
  2. 2
    by Oakland, John S.
    Published 1989
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    Total quality management /
  3. 3
    by Wallace, Laurie
    Published 1993
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    Quality concepts : an introduction to the concepts, processes and key terms in quality /

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