3 results Refine Results
  1. 1
    by Adams, Elizabeth K.
    Published 1996
    “...HE 7631 .A211...”
    Book
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    The lean communications provider : surviving the shakeout through service management exellence /
  2. 2
    Published 2004
    “...HE 8789 .G7 .C156 2004...”
    Book
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    Call centres and human resource management : a cross-national perspective /
  3. 3
    by Alexandre, Matthew
    Published 1999
    “...HE 7583 .N5 .A382 1999...”
    Thesis Book
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    An examination of the applicability of customer profitability analysis in two New Zealand ISPs : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Commerce in the University of Canterbury /

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