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  1. 1
    by Barrow, Iris
    Published 1997
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    Understanding difficult people : strategies for coping with difference /
  2. 2
    by Wilde, Jerry, 1962-
    Published 2000
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    An educators guide to difficult parents /
  3. 3
    by Schirch, Lisa
    Published 2007
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    The little book of dialogue for difficult subjects : a practical, hands-on guide /

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