Banking and lending practice /

by Weaver, P. M. (Prudence Meredith)
Published 1987

Commercial banks amid the financial revolution : developing a competitive strategy /

by Ballarin, Eduard
Published 1986

Competing in a service economy : how to create a competitive advantage through service development and innovation /

by Gustafsson, Anders, 1964 May 3-
Published 2003

Creating value for customers : designing and implementing a total corporate strategy /

by Band, William A.
Published 1991

Customer experience management : enhancing experience and value through service management /

by Kandampully, Jay
Published 2014

Customer service : skills for success /

by Lucas, Robert W.
Published 2012

The daily you : how the new advertising industry is defining your identity and your worth /

by Turow, Joseph
Published 2011

Delivering knock your socks off service /

by Anderson, Kristin
Published 1998

Delivering quality service : balancing customer perceptions and expectations /

by Zeithaml, Valarie A.
Published 1990

The experience economy : work is theatre & every business a stage /

by Pine, B. Joseph
Published 1999

Financing low-income communities : models, obstacles, and future directions /

Published 2007

Fish! : a remarkable way to boost morale and improve results /

by Lundin, Stephen C., 1941-
Published 2000

The future of competition : co-creating unique value with customers /

by Prahalad, C. K.
Published 2004

Gower handbook of customer service /

Published 1997

Handbook of services marketing & management /

Published 2000

How to manage customer service /

by Katz, Bernard, 1927-
Published 1987

How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /

by Chakrapani, Chuck
Published 1998

The innovator's dilemma : when new technologies cause great firms to fail /

by Christensen, Clayton M.
Published 1997

The innovator's solution : creating and sustaining successful growth /

by Christensen, Clayton M.
Published 2003

Intelligent enterprise : a knowledge and service based paradigm for industry /

by Quinn, James Brian, 1928-
Published 1992