5 results Refine Results
  1. 1
    by Band, William A.
    Published 1991
    Book
    Save to List
    Saved in:
    Creating value for customers : designing and implementing a total corporate strategy /
  2. 2
    by Kandampully, Jay
    Published 2014
    Book
    Save to List
    Saved in:
    Customer experience management : enhancing experience and value through service management /
  3. 3
    by Chakrapani, Chuck
    Published 1998
    Book
    Save to List
    Saved in:
    How to measure service quality & customer satisfaction : the informal field-guide for tools and techniques /
  4. 4
    by Furlong, Carla B.
    Published 1993
    Book
    Save to List
    Saved in:
    Marketing for keeps : building your business by retaining your customers /
  5. 5
    Published 1994
    Book
    Save to List
    Saved in:
    Service quality : new directions in theory and practice /

Search Tools: