People skills / Neil Thompson ; consultant editor: Jo Campling.

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Bibliographic Details
Edition:	2nd ed.
Published:	Basingstoke [England] : Palgrave Macmillan, 2002.
Main Author:	Thompson, Neil, 1955-
Subjects:	Social interaction. Interpersonal relations.
Format:	Book

People skills /

Table of Contents:

pt. I. Personal effectiveness. Self-awareness
Time management
Stress management
Information management
Assertiveness
Beating the bully
Using supervision
Continuous professional development
pt. II. Interaction skills. Valuing diversity
Verbal communication
Non-verbal communication
Written communication
Interviewing
Influencing skills
Handling feelings
Handling conflict
pt. III. Intervention skills. Anti-discriminatory practice
Being systematic
Assessment
Planning
Decision-making
Review and evaluation
Ending
Reflective practice.