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928246 |
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20051208121200.0 |
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030103s2003 nyu b 000 0 eng |
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|a 2003041537
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|a 3540002553 (alk. paper)
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|a (DLC) 2003041537
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|a 7421841
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|a (BNAtoc) 2003041537
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|a (OCoLC)51446401
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|a DLC
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|a pcc
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|a HF5415.5
|b .A267 2003
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|a 658.8/12
|2 21
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|3 Bib#:
|a 928246
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|a Achieving excellence in stakeholder management /
|c Joachim Scharioth, Margit Huber, editors.
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| 260 |
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|a New York :
|b Springer,
|c 2003.
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| 300 |
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|a viii, 151 p. :
|b ill., maps ;
|c 24 cm.
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|a Includes bibliographical references.
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|t From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard /
|r Margit Huber and Joachim Scharioth --
|g 1.
|t From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop /
|r Massimo Leonardi --
|g 2.
|t What makes TRI*M Methodology effective in improving quality? /
|r Luigi Ciuti --
|g 3.
|t Research on Czech Telecom Customer Retention /
|r Petr Skokan --
|g 4.
|t Haspa Quality - from Customer Satisfaction to Customer Retention /
|r Andreas Capell --
|g 5.
|t Measuring organizational commitment in merging companies with NFO TRI*M /
|r Enno Walther --
|g 6.
|t Setting up a Customer Retention System for a major bank in Germany /
|r Michael Schroth --
|g 7.
|t Data Matching and Data Mining with EX*A*MINE: putting TRI*M results into immediate action /
|r Ursula Becker, Gernot Hennig and Thomas Liehr --
|g 8.
|t Company-specific deployment of TRI*M results /
|r Hans-Jochen Bruckner --
|g 9.
|t The Customer Retention Index as a marketing performance measurement tool for trade fairs /
|r Alex Ulrich --
|g 10.
|t Auditing firms today and tomorrow /
|r Joachim Scharioth and Norma van den Berk --
|g 11.
|t A memorable meeting /
|r Rolf Hahn.
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| 650 |
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|a Customer relations.
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| 650 |
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|a Consumer satisfaction.
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| 650 |
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|a Customer loyalty.
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| 650 |
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|a Total quality management.
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| 700 |
1 |
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|a Scharioth, Joachim.
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| 700 |
1 |
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|a Huber, Margit,
|d 1963-
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| 991 |
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|a 2005-09-06
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| 992 |
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|a Created by sico, 06/09/2005. Updated by yusa, 08/12/2005.
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|i 6a417c5d-6bb8-5ec6-bcf8-9818c061d530
|s 96f6177a-2888-5f1f-b0c3-9a3122d70822
|t 0
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| 952 |
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|p For loan
|a University Of Canterbury
|b UC Libraries
|c Central Library
|d Central Library, Level 9
|t 0
|e HF 5415.5 .A178 2003
|h Library of Congress classification
|i Book
|m AU12898457B
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