Trust matters for organisational and personal success / Sally Bibb and Jeremy Kourdi.

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Bibliographic Details
Published: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2004.
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Format: Book
Table of Contents:
  • The contract / William Ayot
  • 1. Building bridges or building walls?
  • 2. The power of trust
  • 3. The cost of lost trust
  • 4. The great destroyers of trust
  • 5. How leaders build trust
  • 6. Trust matters in business
  • 7. Building customer trust
  • 8. Trust in times of change
  • 9. Building a culture of trust
  • 10. Measuring trust
  • 11. Attitudes to trust
  • 12. Final word: the basic laws of trust.