Trust matters for organisational and personal success / Sally Bibb and Jeremy Kourdi.
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Published: |
Houndmills, Basingstoke, Hampshire ; New York :
Palgrave Macmillan,
2004.
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Format: | Book |
Table of Contents:
- The contract / William Ayot
- 1. Building bridges or building walls?
- 2. The power of trust
- 3. The cost of lost trust
- 4. The great destroyers of trust
- 5. How leaders build trust
- 6. Trust matters in business
- 7. Building customer trust
- 8. Trust in times of change
- 9. Building a culture of trust
- 10. Measuring trust
- 11. Attitudes to trust
- 12. Final word: the basic laws of trust.