Performance through learning : knowledge management in practice / Carol Gorelick, Nick Milton, Kurt April.

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Bibliographic Details
Published: Amsterdam ; Boston, MA : Elsevier Butterworth-Heinemann, c2004.
Online Access:
Main Author:
Gorelick, Carol
Other Authors:
Milton, N. J. (Nick J.)
April, Kurt
Series:Improving human performance series
Subjects:
Organizational learning.
Knowledge management.
Organizational change.
Employees > Training of.
Format: Book
Performance through learning : knowledge management in practice /
Table of Contents:
  • Pt. I. Setting the context for knowledge management as a method for organizational learning
  • 1. The knowledge management mandate : performance through learning
  • 2. A framework for performance through learning to produce results
  • 3. Going deeper : elements of knowledge for action to produce results
  • 4. Creating a culture for learning
  • 5. Structures that support learning
  • 6. The bottom line - measuring knowledge management initiatives : return on investment
  • Pt. II. Voices of experience : applying knowledge management tools
  • 7. British Petroleum's knowledge management journey : a decade of change / Nick Milton, Carol Gorelick and Kent Greenes
  • 8. Knowledge management in the aid and development sector : a case study in implementation at Tearfund / Nick Milton and Paul Whiffen
  • 9. Knowledge management in business performance at BP Well Engineering / Nick Milton
  • 10. Implementing knowledge management within De Beers : the early years / Nick Milton and Ian Corbett
  • 11. Knowledge fuel for fighting fires : knowledge capture at Ukuvuka, a four-year government, business, and community partnership / Shanil Haricharan and Sandra Fowkes
  • 12. Where did we start? : building our own knowledge park at Old Mutual / Antonia Gillham
  • 13. Generating capabilities in communities of practice : the Clarica story / Debra Wallace and Hubert Saint-Onge
  • 14. Building membership firm through practice communities at Arthur Andersen / Stephen John
  • 15. Piloting knowledge management : lessons learned from the small-scale approach to design and implementation at ETS / Felicia DeVincenzi and T. J. Elliott
  • 16. Knowledge management at Shell : innovation and integration / Vikas Bhushan
  • 17. Assessing readiness to successfully implement a knowledge management strategy : back to basics at Debswana / Balisi Bonyongo and Nischal K. Sancho
  • App. A. Readiness survey for a KM initiative / Kurt April
  • App. B. Conversational practices
  • App. C. Knowledge management processes / Paul Whiffen and Nick Milton.

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