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00000cam a2200000 a 4500 |
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709451 |
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19990928094800.0 |
| 008 |
990202s1999 enka 001 0 eng |
| 010 |
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|a 99013342
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| 020 |
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|a 0471988014
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| 035 |
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|a 2507618
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| 035 |
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|a (DLC) 99013342
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| 035 |
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|a (nzNZBN)11222463
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| 035 |
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|a 99013342
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| 035 |
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|a (OCoLC)40776736
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| 040 |
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|a DLC
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| 042 |
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|a pcc
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| 050 |
0 |
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|a HF5415.5
|b .M33 1999
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| 082 |
0 |
0 |
|a 658.8/12
|2 21
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| 097 |
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|3 Bib#:
|a 709451
|
| 100 |
1 |
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|a McKean, John,
|d 1956-
|
| 245 |
1 |
0 |
|a Information masters :
|b secrets of the customer race /
|c John McKean.
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| 260 |
|
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|a Chichester ;
|a New York :
|b Wiley,
|c 1999.
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| 300 |
|
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|a x, 287 p. :
|b ill. ;
|c 24 cm.
|
| 500 |
|
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|a "Less than five per cent of the world's firms achieve the full potential of their customer relationship initiatives -- the rest are caught in its paradox."
|
| 500 |
|
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|a Includes index.
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| 650 |
|
0 |
|a Customer relations.
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| 991 |
|
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|a 1999-09-27
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| 992 |
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|a Created by gewh, 27/09/1999. Updated by gewh, 28/09/1999.
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| 999 |
f |
f |
|i fc00285b-7d48-5100-bdb5-cc2a1c2b613d
|s a7aa2ab3-0581-5179-95bf-cff19bbb4fb3
|t 0
|
| 952 |
f |
f |
|p For loan
|a University Of Canterbury
|b UC Libraries
|c Central Library
|d Central Library, Level 9
|t 0
|e HF 5415.5 .M154
|h Library of Congress classification
|i Book
|m AU08061009B
|
