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00000nam a2200000 a 4500 |
| 001 |
687289 |
| 005 |
20051201174600.0 |
| 008 |
981223s1998 nz a b f000 0 eng |
| 035 |
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|a 4928888
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| 035 |
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|a (nzNZBN)11087675
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| 035 |
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|9 zbn98118505
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| 035 |
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|a (OCoLC)154288757
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| 037 |
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|c Gratis (spiral binding)
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| 040 |
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|a NZNB
|c NZNB
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| 082 |
0 |
4 |
|a 658.812
|2 21
|
| 097 |
|
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|3 Bib#:
|a 687289
|
| 100 |
1 |
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|a Byrne, Paul.
|
| 245 |
1 |
0 |
|a How happier customers can lead to healthier business :
|b customer service guidelines /
|c [prepared for the Ministerial Council on Consumer Affairs ... by Paul Byrne].
|
| 246 |
3 |
0 |
|a Customer service guidelines
|
| 260 |
|
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|a [Wellington, N.Z. :
|b Ministry of Consumer Affairs (New Zealand),
|c 1998]
|
| 300 |
|
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|a 64 p. :
|b ill. ;
|c 30 cm.
|
| 500 |
|
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|a Cover title.
|
| 500 |
|
|
|a Simultaneously published: Hawthorn, Vic. : MCCA, 1998.
|
| 504 |
|
|
|a Includes bibliographical references (p. 61-64).
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Customer services.
|
| 710 |
1 |
|
|a New Zealand.
|b Ministry of Consumer Affairs.
|
| 710 |
2 |
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|a Ministerial Council on Consumer Affairs (Australia)
|
| 991 |
|
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|a 1999-02-17
|
| 992 |
|
|
|a Created by sys, 17/02/1999. Updated by cceload, 01/12/2005.
|
| 999 |
f |
f |
|i c8703770-cec2-58b0-93dc-233a67c0f70c
|s c98adfac-7052-5557-941e-5bc9dc60d6aa
|t 0
|
| 952 |
f |
f |
|p Library use only
|a University Of Canterbury
|b UC Libraries
|c Macmillan Brown Library
|d Macmillan Brown Library, Request for use in MB Library
|t 0
|e HF 5415.5 .B995
|h Library of Congress classification
|i Book
|m AU08056072B
|
