OM / David A. Collier, James R. Evans.
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| Edition: | Fifth student edition. |
|---|---|
| Published: |
Boston, MA. :
Cengage Learning,
2015
©2015 |
| Main Author: | |
| Other Authors: | |
| Subjects: | |
| Format: | Book |
Table of Contents:
- 1. Goods, Services, and Operations Management
- Operations Management
- OM in the Workplace
- Understanding Goods and Services
- Customer Benefit Packages
- Processes
- OM: A History of Change and Challenge
- Current Challenges in OM
- 2. Value Chains
- The Concept of Value
- Value Chain Paradigms and Perspectives
- Value Chain Decisions
- Offshoring
- Value Chains in a Global Business Environment
- Sustainable Value Chains
- 3. Measuring Performance in Operations
- Types of Performance Measures
- Analytics in Operations Management
- Designing Measurement Systems in Operations
- Models of Organizational Performance
- 4. Operations Strategy
- Gaining Competitive Advantage
- Understanding Customer Wants and Needs
- Evaluating Goods and Services
- Competitive Priorities
- OM and Strategic Planning
- A Framework for Operations Strategy
- 5. Technology and Operations Management
- Understanding Technology in Operations
- Technology in Value Chains
- Benefits and Challenges of Technology
- Technology Decisions and Implementation
- 6. Goods and Service Design
- Designing Goods and Services
- Customer-Focused Design
- Designing Manufactured Goods
- Service-Delivery System Design
- Service-Encounter Design
- 7. Process, Selection, Design, and Analysis
- Process Choice Decisions
- The Product-Process Matrix
- The Service-Positioning Matrix
- Process Design
- Process Analysis and Improvement
- Process Design and Resource Utilization
- 8. Facility and Work Design
- Facility Layout
- Designing Product Layouts
- Designing Process Layouts
- Workplace Design
- 9. Supply Chain Design
- Understanding Supply Chains
- Designing the Supply Chain
- Sustainable Supply Chains
- Measuring Supply Chain Performance
- Location Decision in Value Chains
- Other Issues in Supply Chain Management
- 10. Capacity Management
- Understanding Capacity
- Capacity Measurement in Operations
- Long-term Capacity Strategies
- Short-term Capacity Management
- Theory of Constraints
- 11. Forecasting and Demand Planning
- Forecasting and Demand Planning
- Basic Concepts in Forecasting
- Statistical Forecasting Models
- Regression as a Forecasting Approach
- Judgmental Forecasting
- Forecasting in Practice
- 12. Managing Inventories
- Understanding Inventory
- Inventory Characteristics
- ABC Inventory Analysis
- Managing Fixed-Quality Inventory Systems
- Managing Fixed-Period Inventory Systems
- Single-Period Inventory Model
- 13. Resource Management
- Resource Planning Framework for Goods and Services
- Aggregate Planning Options
- Strategies for Aggregate Planning
- Disaggregation in Manufacturing
- Capacity Requirements Planning
- 14. Operations Scheduling and Sequencing
- Understanding Scheduling and Sequencing
- Scheduling Applications and Approaches
- Sequencing
- Applications of Sequencing Rules
- Schedule Monitoring and Control
- 15. Quality Management
- Understanding Quality
- Influential Leaders in Modern Quality Management
- The GAP Model
- ISO 9000:2000. Six Sigma
- Cost-of-Quality Measurement
- The "Seven QC Tools
- " Other Improvement Strategies
- 16. Quality Control and SPC
- Quality Control Systems
- Statistical Process Control and Variation
- Constructing Control Charts
- Practical Issues in SPC Implementation
- Process Capability
- 17. Lean Operating Systems
- Principles of Lean Operating Systems
- Lean Tools and Approaches
- Lean Six Sigma
- Lean Manufacturing and Service Tours
- Just-in-time Systems
- 18. Project Management
- The Scope of Project Management
- Techniques for Planning, Scheduling and Controlling Projects
- Time/Cost Trade-Offs
- Uncertainty in Project Management.
