Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
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San Francisco :
Berrett-Koehler Publishers,
c2011.
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| Format: | Electronic eBook |
Table of Contents:
- Pt. 1. The situation
- pt. 2. The resolution
- pt. 3. Suggestions for partnering with customers.
