Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

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Bibliographic Details
Published: San Francisco : Berrett-Koehler Publishers, c2011.
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Format: Electronic eBook
Table of Contents:
  • Pt. 1. The situation
  • pt. 2. The resolution
  • pt. 3. Suggestions for partnering with customers.