Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

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Bibliographic Details
Published: San Francisco : Berrett-Koehler Publishers, c2011.
Online Access:
Main Author:
Bell, Chip R.
Other Authors:
Patterson, John R. (John Rice), 1951-
Subjects:
Customer relations.
Customer services.
Customer loyalty.
Internet.
Format: Electronic eBook
Wired and dangerous how your customers have changed and what to do about it /

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