Flawless consulting : a guide to getting your expertise used / Peter Block ; illustrated by Janis Nowlan.

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Bibliographic Details
Published: Austin, Tex. : San Diego, Calif. : Learning Concepts ; Distributed by University Associates, c1981.
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Format: Book
Table of Contents:
  • A consultant by any other name
  • Techniques are not enough
  • Flawless consulting
  • Contracting overview
  • The contracting meeting
  • The agonies of contracting
  • The internal consultant
  • Understanding resistance
  • Dealing with resistance
  • Diagnosis concepts
  • Getting the data
  • Preparing for feedback
  • Managing the feedback meeting
  • After the events are over
  • Another check list you can use.