The emotional organization : passions and power / edited by Stephen Fineman.
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| Published: |
Malden, MA ; Oxford :
Blackwell Pub.,
2008.
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| Format: | Book |
Table of Contents:
- 1. Introducing the Emotional Organization / Stephen Fineman
- Pt. I. Emotional Arenas
- The Hospital
- 2. Me, Morphine, and Humanity: Experiencing the Emotional Community on Ward 8 / Sharon C. Bolton
- The Prison
- 3. Power, Paradox, Social Support, and Prestige: A Critical Approach to Addressing Correctional Officer Burnout / Sarah J. Tracy
- Crisis Work
- 4. Rape Work: Emotional Dilemmas in Work With Victims / Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr
- The Recreation Center
- 5. In the Gym: Peer Pressure and Emotional Management Among Co-Workers / Mary Haman and Linda L. Putnam
- The Job Center
- 6. Abuse, Violence, and Fear on the Front Line: Implications of the Rise of the Enchanting Myth of Customer Sovereignty / Marek Korczynski and Victoria Bishop
- The Call Center
- 7. Enactments of Class and Nationality in Transnational Call Centers / Khan Mirchandani
- Web Work
- 8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com / Nicole I. Kangas and Debra E. Meyerson
- Homeworking
- 9. Managing the Emotional Boundaries of Telework / Gill Musson and Katy Marsh
- Consultancy
- 10. Management Consultancy and Humor in Action and Context / Andrew Sturdy, Timothy Clark, Robin Fincham and Karen Handley
- Pt. II. Shifting Identities
- 11. Becoming a Successful Corporate Character and the Role of Emotional Management / Caroline Hatcher
- 12. Gender and the Emotion Politics of Emotional Intelligence / Stephanie A. Shields and Leah R. Warner
- 13. Feeling Out of Place? Towards the Transnalionalizations of Emotions / Jeff Hearn
- 14. It's All Too Beautiful: Emotion and Organization in the Aesthetic Economy / Philip Hancock and Melissa Tyler.
