4 results Refine Results
  1. 1
    by Berry, Leonard L., 1942-
    Published 1991
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    Marketing services : competing through quality /
  2. 2
    by Zeithaml, Valarie A.
    Published 1990
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    Delivering quality service : balancing customer perceptions and expectations /
  3. 3
    Published 1974
    Other Authors “...Berry, Leonard L., 1942-...”
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    Marketing for the bank executive /
  4. 4
    by Donnelly, James H.
    Published 1985
    Other Authors “...Berry, Leonard L., 1942-...”
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    Marketing financial services : a strategic vision /

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